Shipping + Returns
Creating returns and exchanges
You can create and manage returns directly from your Shopify admin. When you create a return, you can send your customer return shipping information, such as shipping instructions or return labels, and communicate the estimated refund. You can also add exchange items to a return, and provide customers a way to make a payment when a balance is due. Offering exchanges helps you retain revenue and potentially increase revenue through upsells.
After you receive and inspect the returned items, you can issue a refund, restock applicable items, and fulfill exchange items.
To create returns, you need to be the store owner or have the Orders permission. Learn more about Staff permissions.